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Just Look at these audience comments:
Carolyn was great! Have her again!
Excellent speaker -- This was a 'WOW'!
Your magic is impeccable.
Loved your enthusiasm -- good story teller!
Great message and great use of humor.
You're terrific!
I love your analogies and your ability to cut to the heart of things with such a disarming manner!
You know your stuff! Excellent audience contact.
Incredible! Great message!
Articulate! Dynamic! Fun!
Good interaction with the audience
The closing is especially masterful! Bravo!
| Networking for Nerds | Help Desk Conferences |

OPENING KEYNOTE:

"It's a Jungle Out There! Make It An Adventure!"
Networking for Nerds:
The Secret of Top High Tech Professionals

THE FACTS:
  • Studies by Bell Labs and the Carnegie Foundation identify networking skill as the differentiating characteristic of high performing engineers and computer scientists.
  • Technology professionals with networking skill can more quickly access the resources and support needed to work more effectively.
  • Most IT professionals, from executives to programmers, lack the interpersonal skills required in today's workplace. The very theoretical task-orientation that is the their hallmark is at odds with the skillset required in the business world today.
  • Those with networking skill have greater confidence, communication ability, and leadership potential.
  • Even one person, networking effectively, can raise the morale, teamwork, productivity, and bottom line of an entire company.
  • Today's most enlightened companies develop human technology along with other advanced technologies.

Conference attendees consistently rate networking, new friendships and professional alliances the most valuable part of every conference. Attendees at Carolyn Long's "Networking for Nerds" Conference Opener will learn entertaining, effective methods to meet people more easily. They will define preconference goals and strategies, develop rapport-building techniques, effective follow-up tools, and ways to build strong Personal Business Networks. They will gain tools to increase their effectiveness at work and their value to their organizations. They'll learn how to make every encounter a positive adventure, and every event productive...including this one!


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CONCURRENT SESSIONS FOR HELP DESK CONFERENCES:

"Walking the HelpLines Tightrope
- Working Without a Net"

You're on the line, literally and figuratively, day after day, expected to give a great performance regardless of what goes wrong - and falling is not an option! You're expected to stay calm in the face of disaster and remediate all problems promptly, whether it's a temp who can't remember how to block a sentence for deletion or a VP who's just lost the PowerPoint presentation he's supposed to give in an hour. You're their only hope! Attend this workshop for EXTREME HELP DESK MEASURES. Learn Help Desk Triage - How to sort out the critical from the merely wounded, and those for whom there is no hope. During this interactive program involving role play and case studies, glean the best ideas and proven techniques from others in your industry. Escape from the Tower of Tecnobabble; cope with the clients from hell; calm the irate caller, and defy gravity itself!


"Keeping your Spirits up
when the Calls are Getting You down"

Do you have days when you wonder if there is life after HelpLines? When you walk away from your desk and don't even want to give someone directions to the water cooler? Learn how to keep your sense of humor and recharge your energy at will. Counter the debilitating effects of constant stress with Carolyn Long's Techie Humor, Stress Busters & Energy Boosters. Learn how a light touch can reduce your tension and that of those on the other end of the line. Manage conflict with humor, defuse tense situations, build rapport, use personal anecdotes to make difficult points, and boost morale in your organization. Remember, when they're laughing, they're not kvetching!


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